Wong Seak Yoong of Batu Gajah, Perak, complained to Consumers Association of Penang (CAP) about a burst tyre.
“About 10 months ago, I bought four brand-new Goodyear tyres from an agent, United Tyre of Jalan Pusing, Batu Gajah. Then recently, while coming back from Kuala Lumpur, one of the back tyres suddenly burst whilst I was travelling along the highway. After I discovered a two-inch-long crack on the tyre, I realised it must be a manufacturing defect and so I went back to the agent to make a claim.
“Two months later, I was told that the manufacturing plant in Kuala Lumpur had refused to entertain my claim. What if the burst tyre had been in front and had caused an accident? Would Goodyear have compensated me?”
CAP wrote to Goodyear Malaysia Bhd on 19 March 1997. Three weeks later, the company phoned to say that this case had not been reported to them. They requested the complainant’s contact number so they could deal directly with him. On 10 December 1997, Mr Wong informed CAP that the area manager of Goodyear Tyres in Ipoh had replaced the faulty and that out of goodwill had offered him motor products to the value of RM50.