Consumers Association of Penang

Giving voice to the little people...since 1970

The Tribunal for Homebuyer Claims

Homebuyers having problems can seek the help of the Tribunal provided they meet certain conditions and their problems are within the jurisdiction of the Tribunal.

Find out whether the Tribunal will hear your case.

The Small Claims Courts

What if your claim does not fail under either the Consumer Claims Tribunal or the Housebuyers Tribunal, what can you do? If the sum involved is small, you can take the matter to the magistrates’ court using the small claims procedure if your claim is not more than RM5,000. You don’t need to hire a lawyer.

Ombudsman For Financial Services (OFS)

When you have problems with goods or services you seek out the Consumer Claims Tribunal.

For problems with your developer you can turn to the Home Buyer Claims Tribunal.

For those with banking or insurance problems they can seek out the Ombudsman For Financial Services (OFS).

For the full text of the Terms of Reference for the Ombudsman for Financial Services, click here (http://www.ofs.org.my/en/terms_of_reference)

Your rights as a patient in a private hospital

Under the Private Healthcare Facilities and Services Regulations 2006, patients have the right to receive information, on request, of the estimated charges for services to be provided and of other unanticipated charges for services that are routine or usual.