Consumers Association of Penang

Giving voice to the little people...since 1970

Enough of expensive, slow and shoddy TM services

Telekom Malaysia’s (TM) services have gone from bad to worse. Consumers’ Association of Penang (CAP) is tired of complaining of the poor Internet and telephone services provided by TM.

Buying Pawn Tickets Is Illegal

The practice of buying pawn tickets has been going on for years if not decades. According to the enforcement agency, The Moneylenders’ and pawnbrokers’ division of the Ministry of Urban Wellbeing, Housing and Local Government, it is illegal for anyone to purchase the pawn tickets.

Despite the law and book penalties of a fine of not more than RM20,000 or imprisonment of not more than 12 years the practice goes on with impunity and has in fact become rampant. The total disregard for the law is brought about by the law enforcement agency itself. The pawn ticket buyers have become so brave that they openly advertise themselves as such on their signboards.

Telekom Malaysia Needs an Overhaul

Telekom Malaysia must take serious efforts to improve its services, as it is the oldest and biggest telecommunications service provider in the nation. There have been numerous complaints which have not been dealt with properly.  

The complaints that CAP has received we have taken up with the Malaysian Communication & Multimedia Commission (MCMC), Consumer Forum Malaysia (CFM) and TM as well but we have not received satisfactory responses.

Macau Scams And Banks Telemarketing

According to a news report, people in Malaysia are falling victim to Macau scams or phone scams increasingly over the past 3 years. The Consumers Association of Penang (CAP) finds this quite disturbing as this is an old scamming tactic. The report states that police have supposedly warned people about syndicates and fraudsters who contact them, posing as Bank Negara Malaysia officers, police officers or their bank officers. Nevertheless people still easily fall victim to Macau scams

No Loan For AUCMS!

If at the time, government bodies with authority, such as the Ministry of Higher Education, had done something about the Allianze University College of Medical Sciences (AUCMS) issue, there is a distinct possibility that this whole fiasco could have been averted. Now, after all that has happened, AUCMS has asked the federal government for a loan to handle its financial crisis. The Consumers Association of Penang (CAP) believes that under no circumstance should the federal government support or even consider giving AUCMS a loan for the following reasons: