Consumers Association of Penang

Giving voice to the little people...since 1970

Consumers “ticked off” by online air bookings

The Consumers’ Association of Penang (CAP) calls on the Ministry of Transport to address problems often arising during or after on-line air travel booking that plagued consumers.

One common problem for those who are not careful or not computer savvy about on-line booking is the pre-selected optional extras such as travel insurance and seat selection which incurs additional cost. A person booking a ticket has to untick a box that is accompanied by a statement saying to the effect that if the tick on the box is not removed then it is assumed that the person has agreed to purchase the travel insurance policy. The airlines often protects itself with a statement such as this, “I have read and understand the Product Disclosure Statement”.

Often this pre-ticked box is buried in a wordy page and is easy to miss out. When one realised that the insurance cost had been added into the ticket price, it is impossible to return to the insurance page to untick the box, unless the entire process of booking the ticket is repeated and by then the price might then be different.

TM Reviews Its Charge For Printed Bills

Soon after CAP had raised the issue of TM charging RM5.00 for their printed bills starting January 2016, TM had in a meeting with CAP said that they were reconsidering the mechanism of how they deliver bills to their customers.

Charge for printed TM bills unfair

The Consumers’ Association of Penang (CAP) would like to address the issue of Telekom Malaysia (TM) being unfair to its customers by deciding to charge RM5.00 for every printed TM bill starting January 2016.

This move will be highly disadvantageous to the older generation – these are the majority of grandfathers and grandmothers out there.  This age group is usually made up of people who are no longer working and are depending on their savings, pension or children for financial support.  Not to mention, most of them won’t even know how to use a computer.  In a sense, they have no choice but to pay that RM5.00 every month if they want their lives and telephone services to continue running smoothly.

Even if they are in the right tech savvy age group, they may be hampered in other areas.  For instance, those in the lower income group or the people living in rural areas will probably not have the facilities to check their TM bills online.  Again, if TM has its way, these people will have no choice but to pay the extra RM5.00 every month to get a printed bill.  Is it really necessary to increase their financial burdens? RM5.00 a month equals an additional RM60.00 they will have to hand over to TM every year.

Enough of expensive, slow and shoddy TM services

Telekom Malaysia’s (TM) services have gone from bad to worse. Consumers’ Association of Penang (CAP) is tired of complaining of the poor Internet and telephone services provided by TM.

Buying Pawn Tickets Is Illegal

The practice of buying pawn tickets has been going on for years if not decades. According to the enforcement agency, The Moneylenders’ and pawnbrokers’ division of the Ministry of Urban Wellbeing, Housing and Local Government, it is illegal for anyone to purchase the pawn tickets.

Despite the law and book penalties of a fine of not more than RM20,000 or imprisonment of not more than 12 years the practice goes on with impunity and has in fact become rampant. The total disregard for the law is brought about by the law enforcement agency itself. The pawn ticket buyers have become so brave that they openly advertise themselves as such on their signboards.