When the consumer is more careful about his spending habits, he saves himself a lot of money as well as time and aggravation. It could also mean not having to go back to the shop, or seeking out the Small Claims Courts or Tribunals to obtain redress.
The Consumers’ Association of Penang (CAP) would like to highlight a few clarifications by TNB in our meeting with them on 19th August 2016 concerning our previous statement - TNB Billing System Upgrade has Confused and Burdened Consumers, dated 18th August 2016.
TNB has admitted to their mistake of not informing the public about their billing system update before they started implementing it. This is a shortcoming on their part that they regret as it has caused their customers much confusion.
HISTORY REPEATS ITSELF...
Same Vehicle Model, and Same Story by Toyota
Toyota took exactly the same stance in handling the complaint, and the car owner approached CAP for assistance.