Consumers Association of Penang

Giving voice to the little people...since 1970

Toyota's tall tales? (part1)

toyota-rack-2-aThe left hand side steering rack-end of a Toyota Vios 1.5G that had clocked only 6,827km suddenly bent at the treaded end, immobilising the car. Being still under warranty, the car was sent to a Toyota workshop for an investigation.

Your responsibility as a consumer

When the consumer is more careful about his spending habits, he saves himself a lot of money as well as time and aggravation. It could also mean not having to go back to the shop, or seeking out the Small Claims Courts or Tribunals to obtain redress.

‘WINDOWS’ TO MORE PROBLEMS

When you install a more advanced programme on your computer you expect that it is going to work and serve your purposes better but it did not seem to be the case when Microsoft introduced Windows 10.

The Consumers’ Association of Penang (CAP) is dismayed by the fact that there have been an overwhelming number of complaints about Windows 10 from consumers worldwide.

Excuses, excuses

Though more people are now willing to complain when they feel injustice has been done, they are still a minority.

Toyota's tall tales? (part2)

toyota-rack-1HISTORY REPEATS ITSELF...
Same Vehicle Model, and Same Story by Toyota
 

On 12 December 2006, another Toyota Vios 1.5E(A), under similar circumstances, ie traveling at about 10 km/hour, suffered the same fate. In this case, the treaded part of the steering rack end broke off completely. This car had traveled 6,614km (the earlier case, 6,827km).

Toyota took exactly the same stance in handling the complaint, and the car owner approached CAP for assistance.