Consumers Association of Penang

Giving voice to the little people...since 1970

Toyota's tall tales? (part1)

toyota-rack-2-aThe left hand side steering rack-end of a Toyota Vios 1.5G that had clocked only 6,827km suddenly bent at the treaded end, immobilising the car. Being still under warranty, the car was sent to a Toyota workshop for an investigation.

Your responsibility as a consumer

When the consumer is more careful about his spending habits, he saves himself a lot of money as well as time and aggravation. It could also mean not having to go back to the shop, or seeking out the Small Claims Courts or Tribunals to obtain redress.

TNB Billing System Update Not A Big Deal

The Consumers’ Association of Penang (CAP) would like to highlight a few clarifications by TNB in our meeting with them on 19th August 2016 concerning our previous statement - TNB Billing System Upgrade has Confused and Burdened Consumers, dated 18th August 2016.

TNB has admitted to their mistake of not informing the public about their billing system update before they started implementing it.  This is a shortcoming on their part that they regret as it has caused their customers much confusion.

Excuses, excuses

Though more people are now willing to complain when they feel injustice has been done, they are still a minority.

Toyota's tall tales? (part2)

toyota-rack-1HISTORY REPEATS ITSELF...
Same Vehicle Model, and Same Story by Toyota
 

On 12 December 2006, another Toyota Vios 1.5E(A), under similar circumstances, ie traveling at about 10 km/hour, suffered the same fate. In this case, the treaded part of the steering rack end broke off completely. This car had traveled 6,614km (the earlier case, 6,827km).

Toyota took exactly the same stance in handling the complaint, and the car owner approached CAP for assistance.