Consumers Association of Penang

Giving voice to the little people...since 1970

The Consumer Protection Act

The Malaysia's Consumer Protection Act 1999 (CPA) is an act which came into effect 1st October 1999. It is a piece of legislation enacted with the main objective to provide greater protection for consumers.

TNB Billing System Upgrade Has Confused And Burdened Consumers

The Consumers’ Association of Penang has been receiving many complaints from the public regarding their TNB bills these past two months.  Among the complaints received from the public are the long billing cycles causing their bills to be very high, not receiving their July TNB bills and receiving bills with account numbers that are not their own.  CAP only recently discovered that consumers are experiencing these problems because TNB is upgrading their billing system.

How to make an effective complaint

Now that you know your legal rights as a consumer, how do you go about redressing your grievance? In this part, we show you how to state your case clearly, and how to deal with the other party’s evasive tactics. In addition, we show you how to seek legal redress using the small claims court where you don’t need legal representation.

Manufacturer’s guarantees - What are your rights

Some defects become obvious immediately after you have begun using a newly bought product. If your hair drier becomes faulty after you have used it only once, then the easiest solution would be to take it back to the retailer and claim a refund or replacement. But what if the fault only becomes apparent after the item has been used for some time?

What are you entitled to in a complaint?

Before you complain, decide first what you are entitled to. Ask yourself whether you just want your money back, a replacement, a repair or even compensation?