The Consumers’ Association of Penang has been receiving many complaints from the public regarding their TNB bills these past two months. Among the complaints received from the public are the long billing cycles causing their bills to be very high, not receiving their July TNB bills and receiving bills with account numbers that are not their own. CAP only recently discovered that consumers are experiencing these problems because TNB is upgrading their billing system.
Now that you know your legal rights as a consumer, how do you go about redressing your grievance? In this part, we show you how to state your case clearly, and how to deal with the other party’s evasive tactics. In addition, we show you how to seek legal redress using the small claims court where you don’t need legal representation.
Some defects become obvious immediately after you have begun using a newly bought product. If your hair drier becomes faulty after you have used it only once, then the easiest solution would be to take it back to the retailer and claim a refund or replacement. But what if the fault only becomes apparent after the item has been used for some time?