Consumers Association of Penang

Giving voice to the little people...since 1970

Grievances With Pos Malaysia

The Consumers’ Association of Penang (CAP) would like to highlight grievances with Pos Malaysia’s services faced by many in Penang.  We understand that mailpieces sent by regular post have been terminally delayed.

This problem became apparent sometime before the Eid al-Fitr or Hari Raya Aidil Fitri holiday.

How to write an effective complaint letter

If you can’t settle your problem by word of mouth, follow up with a letter or e-mail.

Cracked car lamp replaced

Habibah bte Jaafar complained about her car's cracked headlamp.

The Tribunal for Homebuyer Claims

Homebuyers having problems can seek the help of the Tribunal provided they meet certain conditions and their problems are within the jurisdiction of the Tribunal.

Find out whether the Tribunal will hear your case.

Consumers “ticked off” by online air bookings

The Consumers’ Association of Penang (CAP) calls on the Ministry of Transport to address problems often arising during or after on-line air travel booking that plagued consumers.

One common problem for those who are not careful or not computer savvy about on-line booking is the pre-selected optional extras such as travel insurance and seat selection which incurs additional cost. A person booking a ticket has to untick a box that is accompanied by a statement saying to the effect that if the tick on the box is not removed then it is assumed that the person has agreed to purchase the travel insurance policy. The airlines often protects itself with a statement such as this, “I have read and understand the Product Disclosure Statement”.

Often this pre-ticked box is buried in a wordy page and is easy to miss out. When one realised that the insurance cost had been added into the ticket price, it is impossible to return to the insurance page to untick the box, unless the entire process of booking the ticket is repeated and by then the price might then be different.