Consumers Association of Penang

Giving voice to the little people...since 1970

New tyre that burst

Wong Seak Yoong of Batu Gajah, Perak, complained to Consumers Association of Penang (CAP) about a burst tyre.

The Small Claims Courts

What if your claim does not fail under either the Consumer Claims Tribunal or the Housebuyers Tribunal, what can you do? If the sum involved is small, you can take the matter to the magistrates’ court using the small claims procedure if your claim is not more than RM5,000. You don’t need to hire a lawyer.

Grievances With Pos Malaysia

The Consumers’ Association of Penang (CAP) would like to highlight grievances with Pos Malaysia’s services faced by many in Penang.  We understand that mailpieces sent by regular post have been terminally delayed.

This problem became apparent sometime before the Eid al-Fitr or Hari Raya Aidil Fitri holiday.

Defective new car replaced

En Ghazali of Air Itam, Penang purchased a new 1.6 Waja on 31 July 2001. The car started giving him trouble six months later i.e in November 2001 when he was in Kuala Lumpur.
 

Ombudsman For Financial Services (OFS)

When you have problems with goods or services you seek out the Consumer Claims Tribunal.

For problems with your developer you can turn to the Home Buyer Claims Tribunal.

For those with banking or insurance problems they can seek out the Ombudsman For Financial Services (OFS).

For the full text of the Terms of Reference for the Ombudsman for Financial Services, click here (http://www.ofs.org.my/en/terms_of_reference)