Consumers Association of Penang

Giving voice to the little people...since 1970

New tyre that burst

Wong Seak Yoong of Batu Gajah, Perak, complained to Consumers Association of Penang (CAP) about a burst tyre.

The Small Claims Courts

What if your claim does not fail under either the Consumer Claims Tribunal or the Housebuyers Tribunal, what can you do? If the sum involved is small, you can take the matter to the magistrates’ court using the small claims procedure if your claim is not more than RM5,000. You don’t need to hire a lawyer.

TM Reviews Its Charge For Printed Bills

Soon after CAP had raised the issue of TM charging RM5.00 for their printed bills starting January 2016, TM had in a meeting with CAP said that they were reconsidering the mechanism of how they deliver bills to their customers.

Defective new car replaced

En Ghazali of Air Itam, Penang purchased a new 1.6 Waja on 31 July 2001. The car started giving him trouble six months later i.e in November 2001 when he was in Kuala Lumpur.
 

Ombudsman For Financial Services (OFS)

When you have problems with goods or services you seek out the Consumer Claims Tribunal.

For problems with your developer you can turn to the Home Buyer Claims Tribunal.

For those with banking or insurance problems they can seek out the Ombudsman For Financial Services (OFS).

For the full text of the Terms of Reference for the Ombudsman for Financial Services, click here (http://www.ofs.org.my/en/terms_of_reference)