Consumers Association of Penang

Giving voice to the little people...since 1970

Charge for printed TM bills unfair

The Consumers’ Association of Penang (CAP) would like to address the issue of Telekom Malaysia (TM) being unfair to its customers by deciding to charge RM5.00 for every printed TM bill starting January 2016.

This move will be highly disadvantageous to the older generation – these are the majority of grandfathers and grandmothers out there.  This age group is usually made up of people who are no longer working and are depending on their savings, pension or children for financial support.  Not to mention, most of them won’t even know how to use a computer.  In a sense, they have no choice but to pay that RM5.00 every month if they want their lives and telephone services to continue running smoothly.

Even if they are in the right tech savvy age group, they may be hampered in other areas.  For instance, those in the lower income group or the people living in rural areas will probably not have the facilities to check their TM bills online.  Again, if TM has its way, these people will have no choice but to pay the extra RM5.00 every month to get a printed bill.  Is it really necessary to increase their financial burdens? RM5.00 a month equals an additional RM60.00 they will have to hand over to TM every year.

Your rights as a patient in a private hospital

Under the Private Healthcare Facilities and Services Regulations 2006, patients have the right to receive information, on request, of the estimated charges for services to be provided and of other unanticipated charges for services that are routine or usual.

Enough of expensive, slow and shoddy TM services

Telekom Malaysia’s (TM) services have gone from bad to worse. Consumers’ Association of Penang (CAP) is tired of complaining of the poor Internet and telephone services provided by TM.

Buying Pawn Tickets Is Illegal

The practice of buying pawn tickets has been going on for years if not decades. According to the enforcement agency, The Moneylenders’ and pawnbrokers’ division of the Ministry of Urban Wellbeing, Housing and Local Government, it is illegal for anyone to purchase the pawn tickets.

Despite the law and book penalties of a fine of not more than RM20,000 or imprisonment of not more than 12 years the practice goes on with impunity and has in fact become rampant. The total disregard for the law is brought about by the law enforcement agency itself. The pawn ticket buyers have become so brave that they openly advertise themselves as such on their signboards.

Telekom Malaysia Needs an Overhaul

Telekom Malaysia must take serious efforts to improve its services, as it is the oldest and biggest telecommunications service provider in the nation. There have been numerous complaints which have not been dealt with properly.  

The complaints that CAP has received we have taken up with the Malaysian Communication & Multimedia Commission (MCMC), Consumer Forum Malaysia (CFM) and TM as well but we have not received satisfactory responses.