Consumers Association of Penang

Giving voice to the little people...since 1970

Complaints on manufacturer’s guarantees

A manufacturer’s guarantee is a promise in writing by the manufacturer that if certain parts are defective or malfunction,within a particular period of time, the manufacturer will either remedy the defect or replace the product. However, there is no legal obligation on the part of the manufacturer to provide its own guarantee for under the Consumer Protection Act 1999, consumers already enjoy the protection of implied guarantees.
 

Overcoming overcharges in utility bills

Even if you have not committed yourself beforehand to a price for a service, the amount charged must be reasonable. You can find out what is a reasonable rate by getting estimates from other firms for the same service provided. If you have been charged an unreasonably high figure, write to the firm that provided the service, stating that you are only willing to pay a reasonable sum, as charged by other firms. However, be prepared to have the firm retain your goods (if you have given them goods for repair) until you pay up in full, or you could face legal action brought by the firm in a small claims court (see Chapter 29 of the CAP guide, How to Complain and Get Results).
 

Direct sales - What are your rights

Both door-to-door sales and mail order come under the Direct Sales Act 1993. According to the Minister of Ministry of Domestic Trade, Co-operatives and Consumerism, the amendments to the Act will be tabled in Parliament in 2010.  Part of the proposed amendments is to stop companies from carrying out pyramid schemes and to  increase the penalties for those who do so.
 

Making a contract - What are your obligations and rights

You purchase goods from a shop and walk away. It seems a simple transaction. In fact, however, you have just engaged in a contractual exchange. Contracts are created not only when you sign some agreement but also whenever you buy goods and services.

Having the Work Done on Time

If a time frame is specified (advertised as “within 24 hours”, for example) and it is not fulfilled, the tradesman is breaching the Trade Descriptions Act 1972. You, as a client, have the right to ask for a refund.