Consumers Association of Penang

Giving voice to the little people...since 1970

Getting help from CAP

What happens when you complain to Consumers Association of Penang (CAP)? The issue could be about anything, from poor quality products or services to tenancy or pollution. What action can CAP take?

Products complaints - What you can do

Defective goods or purchases that do not fit their description can cause consumers a headache. Not only do they hurt the pocket, they can also be dangerous. A faulty electrical product, for example, may start a fire or even cause a fatal injury.
 

Your basic rights as a consumer

Consumers had little protection in the world marketplace before the 1950s. On March 15, 1962, US President John F. Kennedy put forth the "Consumer Bill of Rights" to help consumers understand their rights and responsibilities. In 1985, eight basic consumer rights were adopted by the United Nations' Assembly, which resulted in consumers having stronger consumer protection policies worldwide. March 15 is now declared as World Consumer Rights Day!

DOES BNM CONDONE ILLEGAL FOREX TRADING?

JJPTR, CYL, Richway Global Venture and BTC I-system all have one thing in common; they are major money game schemes that have been in the limelight recently BUT for the wrong reasons. The Consumers’ Association of Penang (CAP) is appalled by the news that so many “investors” (consumers) have been cheated of their hard earned money by these companies.

But we do not believe that the situation would have gotten so bad if Bank Negara Malaysia (BNM) had taken pre-emptive measures to put a stop to these money game companies.

Why complain?

complaintIf you unpack your newly bought dress and find that it not the same as that advertised in the catalogue, would you complain?  Or if your brand new  toaster keeps burning your bread, would you complain? Or would you have kept quiet and done nothing?