Consumers Association of Penang

Giving voice to the little people...since 1970

Shoddy TM services

Recently Telecom Malaysia discontinued its e-mail services without giving sufficient time for consumers to migrate to other alternative e-mail services. Many subscribers of Streamyx were caught by surprise. Why was there no public announcement on the discontinuation so that more subscribers would have been made aware of?

Act immediately on Reggae chain of hostels

The Consumers Association of Penang today calls on the Commissioner of Tourism to immediately check whether license has been issued to the controversial Reggae chain of hostels in Penang and Kuala Lumpur and if registered, to charge the registered owner or proprietor for contravening the Tourism Industry Act 1992 and if not then to revoke their registration immediately. The Local Councils should also act against these hostels.
 
This call is made in view of the hostel’s announcement that the hostel does not accept bookings by Malaysian, Indian and Middle Eastern nationals.  This is a new form of “Apartheid” and total discrimination against a selected group of people.

Stall the imposition of 6% service tax on mobile prepaid users

CAP calls on the Malaysian Communications and Multimedia Commission to stall the move by the telco companies to impose the 6% service tax on mobile prepaid users.

The telco companies claim that they have been for absorbing the tax since its imposition in 1998 and due to dwindling revenues, they have now to pass it on to the consumers. To say that their revenues are dwindling is far from true.

What is the outcome of discussions between the Ministry of Information and MCMC with Astro?

Astro has already started billing subscribers with the new rates despite the many objections raised by subscribers and Parliament. Contradicting statements were made by various authorities leaving subscribers confused. Consumers’ Association of Penang (CAP) has been inundated with calls from aggrieved subscribers.

Astro’s monopoly has short-changed Malaysian TV viewers

Malaysians are gullible enough to be taken for a long ride by Astro, as the government has given Astro too much leeway. This has caused Malaysian TV viewers to be short-changed and at the same time snuffed out other operators from entering the market and providing better service. Such a phenomenon is only seen in Malaysia, with only one pay TV operator given exclusive licence for 20 years.