Consumers Association of Penang

Giving voice to the little people...since 1970

TELEMARKETING OF INSURANCE PACKAGES

The Consumers’ Association of Penang would like to address the public on the issue of the telemarketing of insurance policies.

Based on the complaints we have received, we find that many consumers get caught in the trap of unknowingly purchasing insurance policies that are being promoted through telemarketing.

The twin problem of loan sharks and gambling

For the compulsive gambler, gambling is an addiction and when he has a craving for it, nothing else matters.  The gambler is so consumed by his addiction t that he cannot break from it though he knows that he is hurting his family. When his money runs out he takes loans from the Ah Longs to feed his addiction.

New apartment owners extorted by developers’ agents/contractors!

renovation-racketThe Consumers’ Association of Penang (CAP) has received countless complaints since 2008 via anonymous letters, telephone calls, letters of complaint and even read in our mainstream media, letters written by hapless flat and condominium owners, highlighting the tactics used by developers’ agents/contractors to force new owners to renovate their units at exorbitant charges.

Bank Negara’s role in creating more credit card debt

No More Automatic 20-day Interest-Free Period for Credit Cardholders

Credit card debts will increase when the 20-day interest-free period (the grace period where purchase will not be charged interest) will no longer be automatically enjoyed by all cardholders.

Critical illness insurance policy puzzles consumers

One of the problems with the critical illness policy is that it is being sold by agents who give policyholders the wrong impression that the coverage is wider than it really is. (A critical illness policy is one that pays out a lump sum upon confirmation that the policyholder has been diagnosed with one of the illnesses or conditions covered under the policy)

For example, the agent assures the policyholder that cancer is one of the critical illness covered but does not explain that it has to be the “right “cancer.