Consumers Association of Penang

Giving voice to the little people...since 1970

NO to hidden costs when eating out: Service tax and service charge should be included in the prices advertised

Consumers should always know exactly how much is the price of their food and drinks before they purchase them.  Thus the price of any food or beverage should automatically include extras like the 6% service tax (to be paid to the government) or/and where applicable, the 5-10% service charge (to be paid to the waiter).  The present practice of putting a notice saying (often in fine print) that there will be a 6% service charge and 10% service charge added on to the price on the bill is not fair to consumers.

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Banks charging 42pct per annum for personal loan

Believe it or not, a bank loan can turn out to be more expensive than a loan from a moneylender. For one bank the profit rate for its ‘Islamic’ personal loan can be as high as 42% per annum. The profit rate, like the interest rate, ensures profits for the bank on a loan extended to the public. Bank Negara should not condone this ‘Ah Long’-like profit rate.

Victims of the Ah Long scourge

It is nothing new to read in the papers about a house been splashed with red paint by Ah Longs or a parent tearfully and publicly disowning a son in the hope that the Ah Longs will leave the rest of the family alone. Now and then an Ah Long victim may take his own life as  it is the only way to escape.

Buyer's right to build-then-sell system

The Consumers Association of Penang (CAP) refers to the article “Far from being rotten” ( NST – Property, June 23), by Datuk Eddy Chen, the immediate past president of REHDA, on why there is no need to change the present Sell-then -Build (STB) system. His argument is that abandoned projects form only a small portion of the millions of housing units successfully built, as such there is not need to change to the Build-Then-Sell (BTS) system or its 10:90 variant.

MBF cards promotion - Tribunal awards consumer

Consumers often find that they have been misled by advertisements — the offer is not what it appears to be. Many choose not to pursue the matter further but not Bryan Chua of Tawau.