Consumers Association of Penang

Giving voice to the little people...since 1970

Pressing need for a Tenancy Act

Malaysia urgently needs a Tenancy Act (TA) which will offer protection to both landlords and tenants. A Tribunal should also be set up under the TA to settle disputes between both parties.  

Tenants often complain about landlords that raise rents indiscriminately and impose unreasonable conditions.  On the other hand landlords complain about bad tenants that do not pay rents and the difficulty of getting rid of them.

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NO to hidden costs when eating out: Service tax and service charge should be included in the prices advertised

Consumers should always know exactly how much is the price of their food and drinks before they purchase them.  Thus the price of any food or beverage should automatically include extras like the 6% service tax (to be paid to the government) or/and where applicable, the 5-10% service charge (to be paid to the waiter).  The present practice of putting a notice saying (often in fine print) that there will be a 6% service charge and 10% service charge added on to the price on the bill is not fair to consumers.

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Banks charging 42pct per annum for personal loan

Believe it or not, a bank loan can turn out to be more expensive than a loan from a moneylender. For one bank the profit rate for its ‘Islamic’ personal loan can be as high as 42% per annum. The profit rate, like the interest rate, ensures profits for the bank on a loan extended to the public. Bank Negara should not condone this ‘Ah Long’-like profit rate.

Victims of the Ah Long scourge

It is nothing new to read in the papers about a house been splashed with red paint by Ah Longs or a parent tearfully and publicly disowning a son in the hope that the Ah Longs will leave the rest of the family alone. Now and then an Ah Long victim may take his own life as  it is the only way to escape.

New apartment owners extorted by developers’ agents/contractors!

renovation-racketThe Consumers’ Association of Penang (CAP) has received countless complaints since 2008 via anonymous letters, telephone calls, letters of complaint and even read in our mainstream media, letters written by hapless flat and condominium owners, highlighting the tactics used by developers’ agents/contractors to force new owners to renovate their units at exorbitant charges.