Consumers’ Association of Penang (CAP) has received many complaints on the late arrival of local as well as overseas mails. The quality of our postal services has been on the decline for some time.
One of CAP’s complainant subscribes to the Guardian Weekly magazine mailed from London by first class air mail. Off and on he has been receiving the issues of the magazine in a haphazard manner. The earlier issues sometimes arrive at about the same dates as the later issues, taking about 3 to 5 weeks to arrive.
CAP took up the matter with the Guardian. Then Guardian performed a distribution check and found that the Malaysian postal system had been responsible for the delays. Such delays should not have been allowed for any mail by Pos Malaysia and especially so for first class air mails which are charged higher rates.
CAP subscribes to several local and foreign magazines and newspapers and has encountered similar problems on a number of occasions. Two years back ordinary mails were delayed by 3 weeks before the Hari Raya Aidil Fitri holidays.
CAP urges the Malaysian Communications and Multimedia Commission to hold an inquiry and monitor the postal services to ensure that they follow International best practices. The quality of our postal services should not be compromised on account of other evolving communication methods.
Letter to Editor, 14 March 2019