Category: Complaints EN

Developers in Penang have to comply with a “Compliance Clause” that requires them to build 30% of public housing – ie. low cost (RM42,000.00) and Low-Medium Cost (RM72,500.00). Applicants for these houses who are qualified and registered with the State’s Housing Department are sent offer letters by the department when these units are available. Happiness turns to sadness, even dismay,...

Penang Enforcement Chief, Chin Ching Chuang, from the Ministry of Domestic Trade and Consumer Affairs, yesterday reported in the local daily, that the durian sellers in Macalister Road were slapped with two compounds amounting to RM2,000. The sellers were compounded for displaying misleading prices and not displaying prices in the national language. The routine surveys conducted by the...

The Consumers' Association of Penang (CAP) is shocked with the news that the elderly in a nursing home in Seremban, Negeri Sembilan have allegedly been systematically and continuously abused. The workers there have alleged that the elderly were forced to drink urine, eat chillies and given more sleeping pills than what was prescribed. Those who are responsible for these cruel acts should be...

Malaysian car owners are in a dilemma. They are unable to send their cars with computerised engines anywhere to repair except at designated authorised service centres. It becomes a monopoly and independent workshops are unable to compete. Moreover, car owners are unable to seek a ‘second opinion’ or choose a repairer of his choice. In February 2019, Australia came up with a mandatory scheme...

Malaysian car owners are in a dilemma. They are unable to send their cars with computerised engines anywhere to repair except at designated authorised service centres. It becomes a monopoly and independent workshops are unable to compete. Moreover, car owners are unable to seek a ‘second opinion’ or choose a repairer of his choice. In February 2019, Australia came up with a mandatory scheme...

MANAGEMENT BY COMPLAINTS is a clever invention to shift responsibility for law enforcement on to the public by requiring that the public must lodge official reports for the enforcement agencies to start investigating something. Thus in the absence of public complaints, there are no issues that need attention or action!. It has therefore become common to hear various enforcement agencies,...

The Consumers’ Association of Penang (CAP) would like to warn drivers that if they are in a road accident after midnight there is a possibility that they could be overcharged by workshops that tow their vehicles. CAP had previously received a complaint from a driver that had gotten into a road accident after midnight. His car was towed a distance of less than 3km but he was charged a whopping...

Consumers’ Association of Penang (CAP) has received many complaints on the late arrival of local as well as overseas mails. The quality of our postal services has been on the decline for some time. One of CAP’s complainant subscribes to the Guardian Weekly magazine mailed from London by first class air mail. Off and on he has been receiving the issues of the magazine in a haphazard manner....