No products in the cart.

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Category: Complaints EN

Category: Complaints EN

HOW INSURANCE COMPANIES TRIED TO AVOID PAYING UP

Admin February 20, 2021 0 Comments
The case below illustrates the existence of unethical practices in the insurance trade and the policy of finding or even engineering excuses not to pay up unless consumers fight back and put them in a corner. CASE 1 A young man whose family was living in a rubber estate in Gurun was himself working in a factory some 10-15 km from home and travelling to and fro on a motorcycle. As is the norm...
Read More

PENANG’S LOW-COST HOUSING SCAM

Admin September 18, 2019 0 Comments
CAP refers to the recent claim by the Penang Ex-Co for housing and local government YB Jagdeep Singh Deo that the renovation packages are voluntary. Responding to recent complaints, he retorted that "if the buyer wants an empty unit, with absolutely nothing, and wants to take his own mattress and one pillow to go and sleep there, then the developer must sell it to them at either RM42,000 or...
Read More

Low Cost Housing Units Which Are Not Low Cost

admin July 31, 2019 0 Comments
Developers in Penang have to comply with a “Compliance Clause” that requires them to build 30% of public housing – ie. low cost (RM42,000.00) and Low-Medium Cost (RM72,500.00). Applicants for these houses who are qualified and registered with the State’s Housing Department are sent offer letters by the department when these units are available. Happiness turns to sadness, even dismay,...
Read More

CAP: Price tagging laws must be enforced

admin July 26, 2019 0 Comments
Penang Enforcement Chief, Chin Ching Chuang, from the Ministry of Domestic Trade and Consumer Affairs, yesterday reported in the local daily, that the durian sellers in Macalister Road were slapped with two compounds amounting to RM2,000. The sellers were compounded for displaying misleading prices and not displaying prices in the national language. The routine surveys conducted by the...
Read More

The situation in nursing homes

admin June 21, 2019 0 Comments
The Consumers' Association of Penang (CAP) is shocked with the news that the elderly in a nursing home in Seremban, Negeri Sembilan have allegedly been systematically and continuously abused. The workers there have alleged that the elderly were forced to drink urine, eat chillies and given more sleeping pills than what was prescribed. Those who are responsible for these cruel acts should be...
Read More

Car dealers should share vehicle repair technology with independent car workshops

admin May 17, 2019 0 Comments
Malaysian car owners are in a dilemma. They are unable to send their cars with computerised engines anywhere to repair except at designated authorised service centres. It becomes a monopoly and independent workshops are unable to compete. Moreover, car owners are unable to seek a ‘second opinion’ or choose a repairer of his choice. In February 2019, Australia came up with a mandatory scheme...
Read More

Car dealers should share vehicle repair technology with independent car workshops

admin April 25, 2019 0 Comments
Malaysian car owners are in a dilemma. They are unable to send their cars with computerised engines anywhere to repair except at designated authorised service centres. It becomes a monopoly and independent workshops are unable to compete. Moreover, car owners are unable to seek a ‘second opinion’ or choose a repairer of his choice. In February 2019, Australia came up with a mandatory scheme...
Read More

Civil service malaise caused by system of Management by Complaints

admin April 18, 2019 0 Comments
MANAGEMENT BY COMPLAINTS is a clever invention to shift responsibility for law enforcement onto the public by requiring that the public must lodge official reports for the enforcement agencies to start investigating something. Thus in the absence of public complaints, there are no issues that need attention or action!. It has therefore become common to hear various enforcement agencies,...
Read More

Civil service malaise caused by system of Management by Complaints

Admin April 17, 2019 0 Comments
MANAGEMENT BY COMPLAINTS is a clever invention to shift responsibility for law enforcement on to the public by requiring that the public must lodge official reports for the enforcement agencies to start investigating something. Thus in the absence of public complaints, there are no issues that need attention or action!. It has therefore become common to hear various enforcement agencies,...
Read More

Watch out for overpriced towing after midnight

admin March 22, 2019 0 Comments
The Consumers’ Association of Penang (CAP) would like to warn drivers that if they are in a road accident after midnight there is a possibility that they could be overcharged by workshops that tow their vehicles. CAP had previously received a complaint from a driver that had gotten into a road accident after midnight. His car was towed a distance of less than 3km but he was charged a whopping...
Read More