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Category: Complaints EN

Does a rise in complaints to MAVCOM mean an increase in awareness?

The Consumers’ Association of Penang (CAP) refers to a recent statement by the Malaysian Aviation Commission (MAVCOM) in regards to the complaints they have received this year so far. We are sceptical that an increase in complaints to the commission by a whopping 38.1% is an actual indication of an increase in “consumer awareness”. It is claimed in the statement that 99.4 per cent of the...
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The Consumer Association of Penang (CAP) is disappointed with the unfounded comments by the Persatuan Pengguna-Pengguna Pengangkutan Malaysia (4PAM) against the Malaysian Aviation Commission (MAVCOM) last Friday. Being a consumer organisation, we have received many complaints from consumer against airlines over the years on matters like lost baggage, not wanting give refunds, uninformed flight...
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The Consumers’ Association of Penang is horrified by the news of the Grenfell Tower “Inferno” disaster. With the number of high rise buildings littering our country, it is not hard to imagine such an incident happening in Malaysia. More frightening is the current development trend of building high density skyscrapers – with this we have effectively increased the number of people residing...
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Consumers Fleeced By Inaccurate Weighing Scales

Consumers’ Association of Penang (CAP) urges the Ministry of Domestic Trade, Co-Operatives and Consumerism to conduct checks and take action against wet market traders using inaccurate mechanical weighing scales (with dial indicators on both sides of the machine) to short-weigh consumers. Our recent survey at all the wet markets in Penang showed that some of the weighing scales have their...
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Consumers “ticked off” by online air bookings

The Consumers’ Association of Penang (CAP) calls on the Ministry of Transport to address problems often arising during or after on-line air travel booking that plagued consumers. One common problem for those who are not careful or not computer savvy about on-line booking is the pre-selected optional extras such as travel insurance and seat selection which incurs additional cost. A person...
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Unfair Contract Terms in Auctions

Consumers are faced with very unfair contract terms in the Condition of Sale when they take part in auctions. These terms are one-sided and put the bidder/purchaser in an extremely disadvantaged position at auctions. Under Section 24 of the Consumer Protection Act 1999, unfair contract terms are illegal and therefore unenforceable. These unfair terms found in the Condition of Sale at auctions...
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Need to review role of Malaysian Communications and Multimedia Commission

CAP today calls on the Ministry of Information Communications and Culture to take action against the Malaysian Communications and Multimedia Commission (MCMC) for failure in playing their role as a regulatory body for multimedia matters. This call is made in view of the uprising number of complaints made by consumers against Content Providers in ripping off consumers through their various modus...
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Consumers deserve a No-Fault Liability Motor Scheme

The Consumers Association of Penang (CAP) welcomes the announcement by Bank Negara Malaysia (BNM) that it will be consulting all relevant stakeholders next month before presenting the proposed new third party bodily injury and death scheme to the government. In August 2007, the Attorney General’s Chambers issued a Preliminary Issue paper proposing that a No-Fault Liability Scheme (NFL) be...
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Products complaints – What you can do

Defective goods or purchases that do not fit their description can cause consumers a headache. Not only do they hurt the pocket, they can also be dangerous. A faulty electrical product, for example, may start a fire or even cause a fatal injury. An unscrupulous salesman may lie to push his product. When a potential buyer steps into his shop, he is treated like royalty and assured of the...
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Toyota’s tall tales? (part1)

The left hand side steering rack-end of a Toyota Vios 1.5G that had clocked only 6,827km suddenly bent at the treaded end, immobilising the car. Being still under warranty, the car was sent to a Toyota workshop for an investigation. In its letter dated 5 March 2004 to the owner, Toyota reiterated from an earlier letter:  “... we are certain that the damages were caused by an external impact...
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