Does a rise in complaints to MAVCOM mean an increase in awareness?
The Consumers’ Association of Penang (CAP) refers to a recent statement by the Malaysian Aviation Commission (MAVCOM) in regards to the complaints they have received this year so far. We are sceptical that an increase in complaints to the commission by a whopping 38.1% is an actual indication of an increase in “consumer awareness”. It is claimed in the statement that 99.4 per cent of the...
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