Category: Complaints EN

The Consumers’ Association of Penang (CAP) urges the government to implement the Lemon Law which is a remedy for purchasers of consumer products, particularly motorized vehicles, that repeatedly fail to meet with the standards of quality and performance. Lemon Law strengthens the Consumer Protection Act. It should be introduced to provide consumers holding onto ‘lemons’ (nice to see but...

The Consumers’ Association of Penang (CAP) calls on the Ministry of Transport to address problems often arising during or after on-line air travel booking that plagued consumers. One common problem for those who are not careful or not computer savvy about on-line booking is the pre-selected optional extras such as travel insurance and seat selection which incurs additional cost. A person...

Consumers are faced with very unfair contract terms in the Condition of Sale when they take part in auctions. These terms are one-sided and put the bidder/purchaser in an extremely disadvantaged position at auctions. Under Section 24 of the Consumer Protection Act 1999, unfair contract terms are illegal and therefore unenforceable. These unfair terms found in the Condition of Sale at auctions...

CAP today calls on the Ministry of Information Communications and Culture to take action against the Malaysian Communications and Multimedia Commission (MCMC) for failure in playing their role as a regulatory body for multimedia matters. This call is made in view of the uprising number of complaints made by consumers against Content Providers in ripping off consumers through their various modus...