The Malaysia's Consumer Protection Act 1999 (CPA) is an act which came into effect 1st October 1999. It is a piece of legislation enacted with the main objective to provide greater protection for consumers.
Before you complain, decide first what you are entitled to. Ask yourself whether you just want your money back, a replacement, a repair or even compensation?
What if your claim does not fail under either the Consumer Claims Tribunal or the Housebuyers Tribunal, what can you do? If the sum involved is small, you can take the matter to the magistrates’ court using the small claims procedure if your claim is not more than RM5,000. You don’t need to hire a lawyer.
When you have problems with goods or services you seek out the Consumer Claims Tribunal. For problems with your developer you can turn to the Homebuyer Claims Tribunal.
For those with banking or insurance problems they can seek out the Financial Mediation Bureau (FMB).