Car dealers should share vehicle repair technology with independent car workshops

Malaysian car owners are in a dilemma. They are unable to send their cars with computerised engines anywhere to repair except at designated authorised service centres. It becomes a monopoly and independent workshops are unable to compete. Moreover, car owners are unable to seek a ‘second opinion’ or choose a repairer of his choice. In …

Civil service malaise caused by system of Management by Complaints

MANAGEMENT BY COMPLAINTS is a clever invention to shift responsibility for law enforcement on to the public by requiring that the public must lodge official reports for the enforcement agencies to start investigating something. Thus in the absence of public complaints, there are no issues that need attention or action!. It has therefore become common to …

CAP: Address plight of heavy vehicle drivers to curb road accidents

The Consumers Association of Penang (CAP) wishes to draw attention to disturbing findings made from its recent survey on drivers of commercial express buses and cargo lorries in light of the continuing incidences of fatal road accidents involving these vehicles. CAP calls on the authorities to take this matter seriously and institute strong measures to …