Getting help from CAP

What happens when you complain to Consumers Association of Penang (CAP)? The issue could be about anything, from poor quality products or services to tenancy or pollution. What action can CAP take?

Why complain?

complaintIf you unpack your newly bought dress and find that it not the same as that advertised in the catalogue, would you complain?  Or if your brand new  toaster keeps burning your bread, would you complain? Or would you have kept quiet and done nothing?
 

How to make an effective complaint

Now that you know your legal rights as a consumer, how do you go about redressing your grievance? In this part, we show you how to state your case clearly, and how to deal with the other party’s evasive tactics. In addition, we show you how to seek legal redress using the small claims court where you don’t need legal representation.