1. Goodyear (M) Sdn. Bhd. Findings dated 28 Jan 2004 :
- Tyre found to be cut through on the side wall (on serial side)
- The cut could be inflicted by debris on the road.
- Tyre damaged while in use
2. T&K Auto Motor Sdn. Bhd. Findings dated 3 Feb 2004 :
- Based on the physical inspection and examination, the reasonable evaluation is that the Left-hand rack end is bent due to an external impact.
3. UMW Toyota Motor Customer Service Operation (Technical Support Team) finding dated 19 Feb 2004 :
- The rack damage was a result of a strong impact on the tyre to cause the left-hand rack end to bend: We strongly suspect that the impact point was so great that it caused the tyre to puncture and eventually to cause the left-hand rack end to bend.
We trust the above investigation explanation details will assist you in understanding the causes of the damage.”
Copies of this letter were sent to several parties, ie :
- Ministry of Domestic & Consumer Affairs
- Federation of Malaysian Consumers Association
- Consumers Association of Penang
- Public Complaints Bureau
- Japan Automobile Manufacturers Association, Washington
- Japan Automobile Manufacturers Association, Tokyo
- Malaysian Automotive Association
- Persatuan Insurans Malaysia
“… we have visually inspected the steering assembly of the above mentioned vehicle on the 8 June 2004 and noticed that the left hand side steering rack end (thread area) was bent. We also noted that there were no sign of external impact or scratch marks on the steering assembly.
2. The 0.5 cm cut / puncture on the lower sidewall appeared to be inflicted by a sharp object. No visible marks or signs of a ‘powerful impact’ were observed on either the tire or rim.
3. Both outer sidewalls appeared unmarked indicating that vehicle was traveling at a low speed or was stationary when the tire was punctured.