Month: March 2011

Consumers often find that they have been misled by advertisements — the offer is not what it appears to be. Many choose not to pursue the matter further but not Bryan Chua of Tawau. In 2008, he took MBF Cards (M’sia) Sdn Bhd or MBF to the Tribunal for Consumer Claims for its refusal to give him his 37” LCD TV and won his case. (However, MBF is applying for judicial review to overturn the...

General insurance companies should insure motor vehicles based on the agreed value. Many policyholders are already under the wrong impression that they own an agreed value motor policy. They are unaware that in Malaysia, motor insurance policies are indemnity policies. This means that if the car is written off as a total loss, the amount compensated by the insurance company will only be its...

The Consumers Association of Penang disagrees with those who recently voiced their opinion that the amendments to the Co-operatives Act 1993 will kill the co-operative movement. Many of our local co-operatives do not operate in the spirit in which co-operatives are founded - which is mutual help to improve the social and economic well being of its members. Many times co-operatives end up...

Bank charges have become purely a money making scheme for the banks. This is the only logical conclusion since the fees bear no resemblance to the actual cost borne by the banks. It is time the authorities put a stop to excessive bank charges. (We estimate that banks earned in excess of RM1 billion in 2004 from banking fees and charges.) Unfair banking charges are many and vary from bank to bank....

The practice of using concurrent actions to recover loans by banks should be disallowed by Bank Negara. This practice is unfair for it unnecessarily increases the debt of the borrower. In housing loan agreements, there is a clause which gives the banks the right to recover the debt by filing foreclosure proceedings to auction the property and also a civil suit all at the same time. The clause...

The only way to protect Malaysian consumers is to have an Unfair Contract Terms Act similarly to that in the United Kingdom (UK). With such an Act, once the term or clause is deemed unfair, it becomes unenforceable. It then becomes irrelevant to the borrower how many of such unfair terms are in the contract as they are considered null and void. Furthermore, even if the levying of certain costs is...

The disturbing trend whereby banks entice consumers to take up personal loans should be stopped before more consumers fall into the debt trap. Recently a bank sent personalised letters to the employees (whose salaries are directly credited into their accounts with the bank) of a multinational company offering each a personal loan of RM5,000. “Fast Cash Without Hassles – only a tick & a...

Some banks charge higher interest than moneylenders. When a bank charges interest on a loan at a rate that is higher than that of a moneylender, does it not make the bank a licensed Ah Long? When banks charge a compound interest on loans, when licensed moneylenders do not, does it not make them licensed Ah Longs? Banks and Ah Longs, what is the difference? The truth is that often consumers find...