Civil service malaise caused by system of Management by Complaints

MANAGEMENT BY COMPLAINTS is a clever invention to shift responsibility for law enforcement on to the public by requiring that the public must lodge official reports for the enforcement agencies to start investigating something. Thus in the absence of public complaints, there are no issues that need attention or action!. It has therefore become common to …

CAP: Address plight of heavy vehicle drivers to curb road accidents

The Consumers Association of Penang (CAP) wishes to draw attention to disturbing findings made from its recent survey on drivers of commercial express buses and cargo lorries in light of the continuing incidences of fatal road accidents involving these vehicles. CAP calls on the authorities to take this matter seriously and institute strong measures to …

Does a rise in complaints to MAVCOM mean an increase in awareness?

The Consumers’ Association of Penang (CAP) refers to a recent statement by the Malaysian Aviation Commission (MAVCOM) in regards to the complaints they have received this year so far. We are sceptical that an increase in complaints to the commission by a whopping 38.1% is an actual indication of an increase in “consumer awareness”. It …