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Category: Complaints EN

Government should set a reasonable ceiling price for e-hailing ride fares

In recent days there has been a lot of talk about Grab price hikes and their price surge system. Many Consumer groups have called for the government to do something to control the exorbitant prices that Grab is charging their customers. The Consumers’ Association of Penang (CAP) echoes this call. For many people without their own transport, e-hailing services are a necessity. Of course there...
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Useful Travel Info, Take Note

We received information from a traveller who recently came to Malaysia for holiday, that he was asked about the value of the food items he was bringing in. He said that it would be about 2000 Turkish liras/ £100 and the customs officer calculated that to be about RM600.00. The traveller was then informed that each adult was only allowed an allowance of RM150.00 worth of food items into the...
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Three years is just right

  The Consumers’ Association of Penang (CAP) would like to respond to the letter by Y. S. Chan published in the New Straits Times on 4 April 2021, titled “Fine-tune Consumer Protection Act”. There are a few points that we must refute. Firstly he states that it is not fair that tour agencies have to keep their customers happy three years after the tour has happened. He further states...
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HOW INSURANCE COMPANIES TRIED TO AVOID PAYING UP

CASE 2 An elderly person had an insurance policy to cover 36 critical illnesses. He suffered a stroke (an illness covered by his policy) and lost mobility in one arm; thus, he put in a claim. However, the claim was denied by the company, resulting in him making a complaint to CAP. CAP wrote to the company asking for the reason(s) for declining the claim. The reply was shocking to say the least....
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HOW INSURANCE COMPANIES TRIED TO AVOID PAYING UP

The case below illustrates the existence of unethical practices in the insurance trade and the policy of finding or even engineering excuses not to pay up unless consumers fight back and put them in a corner. CASE 1 A young man whose family was living in a rubber estate in Gurun was himself working in a factory some 10-15 km from home and travelling to and fro on a motorcycle. As is the norm...
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PENANG’S LOW-COST HOUSING SCAM

CAP refers to the recent claim by the Penang Ex-Co for housing and local government YB Jagdeep Singh Deo that the renovation packages are voluntary. Responding to recent complaints, he retorted that "if the buyer wants an empty unit, with absolutely nothing, and wants to take his own mattress and one pillow to go and sleep there, then the developer must sell it to them at either RM42,000 or...
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Low Cost Housing Units Which Are Not Low Cost

Developers in Penang have to comply with a “Compliance Clause” that requires them to build 30% of public housing – ie. low cost (RM42,000.00) and Low-Medium Cost (RM72,500.00). Applicants for these houses who are qualified and registered with the State’s Housing Department are sent offer letters by the department when these units are available. Happiness turns to sadness, even dismay,...
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CAP: Price tagging laws must be enforced

Penang Enforcement Chief, Chin Ching Chuang, from the Ministry of Domestic Trade and Consumer Affairs, yesterday reported in the local daily, that the durian sellers in Macalister Road were slapped with two compounds amounting to RM2,000. The sellers were compounded for displaying misleading prices and not displaying prices in the national language. The routine surveys conducted by the...
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The situation in nursing homes

The Consumers' Association of Penang (CAP) is shocked with the news that the elderly in a nursing home in Seremban, Negeri Sembilan have allegedly been systematically and continuously abused. The workers there have alleged that the elderly were forced to drink urine, eat chillies and given more sleeping pills than what was prescribed. Those who are responsible for these cruel acts should be...
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Car dealers should share vehicle repair technology with independent car workshops

Malaysian car owners are in a dilemma. They are unable to send their cars with computerised engines anywhere to repair except at designated authorised service centres. It becomes a monopoly and independent workshops are unable to compete. Moreover, car owners are unable to seek a ‘second opinion’ or choose a repairer of his choice. In February 2019, Australia came up with a mandatory scheme...
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