RETURN, REFUND & CANCELLATION POLICY

RETURN, REFUND & CANCELLATION POLICY

This Return, Refund & Cancellation Policy applies to all services and purchases made through consumer.org.my.

By purchasing through our Website, you agree to the terms set out below:

1. Cancellations & Refunds

Once an order is paid and confirmed, no cancellation is allowed.
In the event the goods ordered is not available, we reserve the right to cancel the order and make a full refund to you using the original payment method, where possible. However, in cases where part of the goods ordered are out of stock, you will be contacted to consider having the items replaced with goods of similar value or to have the order canceled with full refund.
You may place a fresh order of the items that are in stock.

2. Returns

Returns based on “change of mind” is not accepted by any means.

We will accept returns from customers for purchases sent back and received by us within 7 working days of receipt of the shipment ONLY on the following conditions:

  • Incorrect or defective item(s) delivered; and
  • The item(s) returned to us is (are) in its original condition.

We will extend a full refund for the price of any item that fulfills the above criteria.

3. Refunds

Approved refunds will be processed using the original payment method where possible.

Please note:

  • Refund processing times may vary depending on your payment provider
  • Any transaction or processing fees charged by third parties may be non-refundable

4. Changes To This Policy

We reserve the right to update or modify this Return, Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on this page.

5. Contact Us

If you have any questions about this policy or wish to request a cancellation or refund, please contact us at:

  1. Email : info@consumer.org.my
  2. Telephone : 604-829 9511(Main) or 828 3511(Marketing Section)