Category: Development EN

The Consumers’ Association of Penang (CAP) is highly concerned with the lack of regard by the authorities for fire safety in our country. At 11.50am on 13 February a fire that started during some maintenance work on the EPF building in Jalan Gasing, Petaling Jaya was able to spread quickly because the cladding on the exterior wall of the building was made from a material that did not comply...

The Consumers Association of Penang (CAP) takes great concern at increasing reports of workers losing their jobs due to the advent of the “4th Industrial Revolution” (4IR), which is touted to replace many skills and functions with automation aided by software. The laying off of employees, especially senior workforce members who have operated in their respective fields for decades, due to the...

According to news reports, the 11 countries that agreed to the Trans Pacific Partnership Agreement (TPPA), without the United States, have now concluded negotiations to sign an agreement very similar to the TPPA. Malaysia is one of the 11 countries. Yet the Malaysian public has been kept in the dark on these recent negotiations and on the new agreement. According to news reports, the new...

The Consumers’ Association of Penang (CAP) is concerned about the number of Malaysians driven to bankruptcy or on the brink of it. More than quarter of a million people – 294,000 Malaysians to be exact – are involved in bankruptcy cases. It is largely attributed to their failure to settle their hire purchase loans, credit card loans, personal loans, housing loans and social guarantors (due...

The Consumers’ Association of Penang (CAP) is very disappointed with the Imams (Integrated Manasik Monitoring System) issue and how it has been handled. The Umrah Regulatory Management Council claimed that Imams was put in place to stop the ever increasing number of Umrah scams that are happening every year. Why was it necessary to create a system that was going to be run by a third party...

Kudos to the Malaysian Aviation Commission (Mavcom) for successfully putting together their much awaited Airport Quality of Service framework which will be implemented by the third quarter of 2018, completing in end 2019. It is timely for the implementation of the four service quality categories comprising i) passenger comfort and facilities; ii) operator and staff facilities; iii) queuing times;...