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Day: December 7, 2017

A MUCH AWAITED STEP FORWARD FOR MAVCOM

Kudos to the Malaysian Aviation Commission (Mavcom) for successfully putting together their much awaited Airport Quality of Service framework which will be implemented by the third quarter of 2018, completing in end 2019. It is timely for the implementation of the four service quality categories comprising i) passenger comfort and facilities; ii) operator and staff facilities; iii) queuing times;...
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