Three years is just right
The Consumers’ Association of Penang (CAP) would like to respond to the letter by Y. S. Chan published in the New Straits Times on 4 April 2021, titled “Fine-tune Consumer Protection Act”. There are a few points that we must refute. Firstly he states that it is not fair that tour agencies have to keep their customers happy three years after the tour has happened. He further states...
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