No products in the cart.

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Month: April 2011

Month: April 2011

Manufacturer’s guarantees – What are your rights

admin April 8, 2011 0 Comments
Some defects become obvious immediately after you have begun using a newly bought product. If your hair drier becomes faulty after you have used it only once, then the easiest solution would be to take it back to the retailer and claim a refund or replacement. But what if the fault only becomes apparent after the item has been used for some time? For example, your automatic washing machine may...
Read More

Cracked car lamp replaced

admin April 8, 2011 0 Comments
Habibah bte Jaafar complained about her car's cracked headlamp. “In December 1997, I noticed a problem with the left head lamp of my one-year-old Proton Tiara. There was water in it. I took the car to the USPD Service Centre in Muar on 31 December 1997, where the two servicemen informed me that the lamp was cracked. However, the strange thing was that the lamp was found to be cracked from...
Read More

New tyre that burst

admin April 8, 2011 0 Comments
Wong Seak Yoong of Batu Gajah, Perak, complained to Consumers Association of Penang (CAP) about a burst tyre. “About 10 months ago, I bought four brand-new Goodyear tyres from an agent, United Tyre of Jalan Pusing, Batu Gajah. Then recently, while coming back from Kuala Lumpur, one of the back tyres suddenly burst whilst I was travelling along the highway. After I discovered a two-inch-long...
Read More

Defective new car replaced

admin April 8, 2011 0 Comments
En Ghazali of Air Itam, Penang purchased a new 1.6 Waja on 31 July 2001. The car started giving him trouble six months later i.e in November 2001 when he was in Kuala Lumpur. The engine stalled intermitently and when he managed to get it started, he drove to EON Damansara/Kepong for a check up. He had to leave it for four days. After collecting the car he drove to Bandar Utama. One hour later...
Read More
battery

Batteries can leak, overheat and rupture – causing chemical burns to your kids

admin April 7, 2011 0 Comments
Your household batteries, those cylindrical little storehouses of power which come in various sizes, look harmless and in fact safe enough what with their gleaming metal casing and all, right? These batteries can leak, over-heat and rupture. When this happens, corrosive liquid can cause chemical burns to children. That is why it is imperative that children should not be allowed to install the...
Read More

Sand mining activities cause damage and deaths

admin April 6, 2011 0 Comments
The Consumers association of Penang (CAP) welcomes and lauds the 2008 decision of the Sungai Petani Sessions Court Judge Puan Azizah Mahamud who awarded 2 families damages amounting to RM36,000 for burial and bereavement costs as well as interests and costs for the drowning of 3 children due to the negligence of independent contractor Abdul Halim Hashim and the Department of Land and Mines,...
Read More

Help bus drivers in order to protect passengers

admin April 6, 2011 0 Comments
The Consumers Association of Penang (CAP) refers to the recent report in the press on the confessions of an express bus driver who had been plying the Kuala Lumpur-Terengganu route for 10 years. We are deeply concerned to note that bus drivers are taking pil khayal or pil kuda just to stay awake and cope with their rigorous driving hours. Sometimes the bus drivers are required to run the return...
Read More

Handling toxic chemical need safety controls

admin April 6, 2011 0 Comments
Consumers’ Association of Penang (CAP) views with concern the incident in Shah Alam where 31 students of a school there fell ill and had breathing difficulties – apparently following the release of a toxic chemical known as ethyl mercaptan. Exposure to ethyl mercaptan can cause headaches, weakness, fatigue, nausea, lack of coordination and irritation of the mucous membranes. Children are...
Read More

Big jump in deaths of motorcyclists

admin April 5, 2011 0 Comments
The Consumers Association of Penang (CAP) is alarmed at the latest motor vehicle accident statistics which indicate that between 10 to 15 motorcycle riders and pillion riders die as a result of accidents every day in the country. There has been a 9.6 per cent increase in deaths which translate into 290 additional deaths of which 211 were motorcycle riders and pillion riders, between January and...
Read More

Disallow importation of xenon HID light components

admin April 5, 2011 0 Comments
The Consumers Association of Penang (CAP) congratulates the Road Transport Department for its ongoing success in curbing the illegal use of Xenon HID (High Intensity-Discharge) lights on vehicles in the country. Xenon lights are a proven hazard to Malaysian motorists. They are far more suited for use in European countries where visibility is low due to foggy conditions or during winter....
Read More