Category: Financial Literacy EN

The Consumers’ Association of Penang (CAP) would like to highlight a few clarifications by TNB in our meeting with them on 19th August 2016 concerning our previous statement - TNB Billing System Upgrade has Confused and Burdened Consumers, dated 18th August 2016. TNB has admitted to their mistake of not informing the public about their billing system update before they started implementing it....

The Consumers’ Association of Penang has been receiving many complaints from the public regarding their TNB bills these past two months.  Among the complaints received from the public are the long billing cycles causing their bills to be very high, not receiving their July TNB bills and receiving bills with account numbers that are not their own.  CAP only recently discovered that consumers...

Soon after CAP had raised the issue of TM charging RM5.00 for their printed bills starting January 2016, TM had in a meeting with CAP said that they were reconsidering the mechanism of how they deliver bills to their customers. Also, in reply to letters that we had sent to the Malaysian Communication and Multimedia Commission (MCMC) and the Malaysian Communication and Multimedia Ministry (KKMM),...

The Consumers’ Association of Penang (CAP) would like to address the issue of Telekom Malaysia (TM) being unfair to its customers by deciding to charge RM5.00 for every printed TM bill starting January 2016. This move will be highly disadvantageous to the older generation – these are the majority of grandfathers and grandmothers out there.  This age group is usually made up of people who are...

The Consumers’ Association of Penang (CAP) is alarmed but not surprised by the increase of prices of essential cooking ingredients as revealed by the Penang Hindu Association (PHA). The PHA survey involved a price check of spices, grains, pulses, condiments and essential cooking items that are largely used in an Indian household.  The increase in price of pulses seems to be inevitable. India,...

The Consumers Association of Penang is surprised not only by the fact that our government has given in to pressure so easily and allowed the service charge to remain, but also at the reason given as to why the charge is necessary. The statement made by the secretary-general of the Domestic Trade, Cooperatives and Consumerism, Datuk Seri Alias Ahmad, is that “the basic wages in some hotels is...

People are in uproar over the fact that even though the prices of petrol and diesel have decreased, the price of goods on the other hand have not. We at CAP can sympathize; after all we are also consumers and the cost of living has been steadily increasing. It is also frustrating that no one is able give a clear reason as to why the price of goods has not decreased. One thing we know for sure is...