No products in the cart.

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Author: admin

  • Home
  • Articles posted by admin

Mak Fai

The Consumer Protection Act

admin April 13, 2011 0 Comments
The Malaysia's Consumer Protection Act 1999 (CPA) is an act which came into effect 1st October 1999. It is a piece of legislation enacted with the main objective to provide greater protection for consumers. The provisions of this act cover areas not covered by other existing laws. This act provides simple, inexpensive redressal to the consumer's grievances and relief of a specific nature. Under...
Read More

Products complaints – What you can do

admin April 8, 2011 0 Comments
Defective goods or purchases that do not fit their description can cause consumers a headache. Not only do they hurt the pocket, they can also be dangerous. A faulty electrical product, for example, may start a fire or even cause a fatal injury. An unscrupulous salesman may lie to push his product. When a potential buyer steps into his shop, he is treated like royalty and assured of the...
Read More
toyota-rack-2-a

Toyota’s tall tales? (part1)

admin April 8, 2011 0 Comments
The left hand side steering rack-end of a Toyota Vios 1.5G that had clocked only 6,827km suddenly bent at the treaded end, immobilising the car. Being still under warranty, the car was sent to a Toyota workshop for an investigation. In its letter dated 5 March 2004 to the owner, Toyota reiterated from an earlier letter:  “... we are certain that the damages were caused by an external impact...
Read More
toyota-rack-1

Toyota’s tall tales? (part2)

admin April 8, 2011 0 Comments
HISTORY REPEATS ITSELF... Same Vehicle Model, and Same Story by Toyota On 12 December 2006, another Toyota Vios 1.5E(A), under similar circumstances, ie traveling at about 10 km/hour, suffered the same fate. In this case, the treaded part of the steering rack end broke off completely. This car had traveled 6,614km (the earlier case, 6,827km). Toyota took exactly the same stance in handling the...
Read More

Manufacturer’s guarantees – What are your rights

admin April 8, 2011 0 Comments
Some defects become obvious immediately after you have begun using a newly bought product. If your hair drier becomes faulty after you have used it only once, then the easiest solution would be to take it back to the retailer and claim a refund or replacement. But what if the fault only becomes apparent after the item has been used for some time? For example, your automatic washing machine may...
Read More

Cracked car lamp replaced

admin April 8, 2011 0 Comments
Habibah bte Jaafar complained about her car's cracked headlamp. “In December 1997, I noticed a problem with the left head lamp of my one-year-old Proton Tiara. There was water in it. I took the car to the USPD Service Centre in Muar on 31 December 1997, where the two servicemen informed me that the lamp was cracked. However, the strange thing was that the lamp was found to be cracked from...
Read More

New tyre that burst

admin April 8, 2011 0 Comments
Wong Seak Yoong of Batu Gajah, Perak, complained to Consumers Association of Penang (CAP) about a burst tyre. “About 10 months ago, I bought four brand-new Goodyear tyres from an agent, United Tyre of Jalan Pusing, Batu Gajah. Then recently, while coming back from Kuala Lumpur, one of the back tyres suddenly burst whilst I was travelling along the highway. After I discovered a two-inch-long...
Read More

Defective new car replaced

admin April 8, 2011 0 Comments
En Ghazali of Air Itam, Penang purchased a new 1.6 Waja on 31 July 2001. The car started giving him trouble six months later i.e in November 2001 when he was in Kuala Lumpur. The engine stalled intermitently and when he managed to get it started, he drove to EON Damansara/Kepong for a check up. He had to leave it for four days. After collecting the car he drove to Bandar Utama. One hour later...
Read More
battery

Batteries can leak, overheat and rupture – causing chemical burns to your kids

admin April 7, 2011 0 Comments
Your household batteries, those cylindrical little storehouses of power which come in various sizes, look harmless and in fact safe enough what with their gleaming metal casing and all, right? These batteries can leak, over-heat and rupture. When this happens, corrosive liquid can cause chemical burns to children. That is why it is imperative that children should not be allowed to install the...
Read More

Sand mining activities cause damage and deaths

admin April 6, 2011 0 Comments
The Consumers association of Penang (CAP) welcomes and lauds the 2008 decision of the Sungai Petani Sessions Court Judge Puan Azizah Mahamud who awarded 2 families damages amounting to RM36,000 for burial and bereavement costs as well as interests and costs for the drowning of 3 children due to the negligence of independent contractor Abdul Halim Hashim and the Department of Land and Mines,...
Read More