CONSUMERS ASSOCIATION OF PENANG
10 Jalan Masjid Negeri,
11600 Pulau Pinang,
48-E Jalan Sultan Ahmad Shah,
10050 Pulau Pinang.
We expect consumers to have tried to resolve the complaint on their own. If you have not done this, you should do it first. Many complaints can be settled this way. But if you have tried and failed, tell us exactly what you had done.
The complaint form duly filled in and signed, together with clear photocopies of the relevant documents, should be sent by e-mail to email@example.com or faxed.
We endeavour to resolve consumers’ complaints, but do not guarantee that every complaint can be resolved. There is also no time-frame for resolving complaints as their nature and complexity vary.
Sometimes after receiving a letter from us, the party complained against may choose to deal directly with the complainant and resolve the matter. If this happens the consumer must give his co-operation and inform us so that we can close our file.